Your video-on-demand or live streaming delivery is a non-stop business, so you can reach Advection.NET engineers 24 hours a day, 7 days a week. Our sales office hours are 8 AM to 4 PM Pacific Time, Monday through Friday. Support staff are on duty 24/7.

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Company Blog

Customers should subscribe to our online video hosting blog. We post video delivery network maintenance notices, news about our new video hosting products and services, and summaries of weekly news in the streaming media industry.

Email Addresses

The ideal way to reach us is by email. To foil spammers, Javascript must be enabled in your web browser for our addresses to appear:

  • General Info:
  • Sales:
  • Employment:
  • Support: (registers a support ticket)

Instant Messaging

If we're not on the phone or in a meeting, you may be able to chat with us in real time using Google Talk's web based chat widget. If there's a green dot showing we're available, feel free to ask your question here:

Telephone Numbers

You may also reach us by telephone, toll free at 866-644-AURA (866-644-2872) from 8:30 AM to 9 PM Eastern time, or reach a technical service engineer 24/7.

  • 866-644-2872 : USA Main Office, Toll Free
  • 323-657-5969 : USA Main Office, International
  • 866-237-0547 : Fax, Toll Free
  • 323-657-5958 : Fax, International

Corporate Billing and Shipping Addresses

To reach us using US Mail postal service, such as for invoices or contracts, mail to:

Auragan, LLC
PO Box 1501
New Canaan, CT 06840

Shipping addresses for our datacenters are below. Your sales person or support engineer will confirm the latest addresses and procedures for you.

USA Datacenter Shipping Addresses

All shipments must be pre-arranged with a technical support engineer, and all shipments must be properly marked with a shipping reference number. Otherwise, your shipment will be rejected.

If you are making a service call to one of our datacenters, we've marked each location on a satellite map for you to help you find it visually. For a facility access pass, please contact the network engineer who requested your visit.

Listed by zipcode order, or from east to west:

Auragan LLC c/o Switch & Data
111 8th Ave, Ste 734
New York NY 10011
Auragan LLC c/o Equinix
165 Halsey St, 8th Fl
Newark NJ 07102
Auragan LLC c/o Equinix
21715 Filigree Ct, Ste F
Ashburn VA 20147-6205
Auragan LLC c/o AboveNet
8100 Boone Blvd, B2 Level
Vienna VA 22182
Auragan LLC c/o Equinix
1950 N Stemmons Fwy, Ste 1034
Dallas TX 75207
Auragan LLC c/o PureGig
3300 N Central Ave, Ste 200
Phoenix AZ 85012
Auragan LLC c/o Equinix
600 W 7th St, 6th Floor
Los Angeles CA 90017
Auragan LLC c/o Switch & Data
1200 W 7th St, LL1 Ste 120
Los Angeles CA 90017
Auragan LLC c/o Switch & Data
444 Toyama Dr
Sunnyvale CA 94089
Auragan LLC c/o Switch & Data
534 Stockton Ave
San Jose CA 95126
Auragan LLC c/o Equinix
1735 Lundy Avenue
San Jose CA 95131

International Datacenter Shipping Addresses

Any shipments to our international locations must be cleared through customs and will most likely require customs tax to be paid. We recommend verifying the equipment with your salesperson then shipping via FedEx International.

Auragan LLC c/o Eweka
Westhavenweg 59a
1042 AL Amsterdam
Netherlands
Auragan LLC c/o CCF
77, Boulevard de la Republique
92257 La Garenne Colombes
France
Auragan LLC c/o Level(3)
Russelsheimer Strasse 22
60326 Frankfurt
Germany

When you are shipping or dropping off equipment for any of our datacenters, please make sure that we know your shipment is being sent. Thanks to unique security policies at each datacenter, we must provide them with your inbound FedEx or UPS tracking number and provide precise handling instructions before your package arrives. Otherwise, your shipment will be rejected.